In my 37 years of being in a service industry through my Interior Design Consulting, Interacting with Clients, and for the past 14 years the Consignment Business...... I have only had one customer that contacted me all hours of the night texting me pictures of their items to consign, called me on my personal cell instead of the business phone, and when I tried to reach them to pass on customers offers on their items.......did not answer or call me back. In those situations, their items are sold to the best of my ability with the information I had to work with. It was very difficult communicating with that customer and the best avenue for the well being of my business and for her was to ask her to pick up her remaing items and I have record and cancelled checks showing that she was paid in full for all items sold though the Architectural Consignment Shop. Sometimes......some people are just difficult. Pat Norton