This outfit is sneaky, deceptive, greedy, rude and eccentric. Their customer service policies & practices are from the DARK SIDE.The online scam site services I used for follow-up research suggest this is run from Korea & uses a US drop-ship service. I believe the owner's attitude proves it. Purchased $140 worth of chemicals from their pestrong.com site. Twenty minutes later (20 minutes!) I canceled the order. They issued a $126 refund. Fiercely refused the remainder, citing a hard-to-find 10% cancellation feee that's buried in their site. No restocking needed - the action required to issue a refund requires 1 click in PayPal! The guy, Kevin Lee has spent 6+ emails defending this greed. This is the least customer-centric business I've ever worked with. Kevin Lee in customer service (who is also the owner I suspect) is rude and unyielding. I've got a string of a dozen or so rude, argumentative emails & his manner on the phone is pretty tough luck as well. He uses a blind gmail account instead of a legit corporate account. Their site is riddled with problems, couldn't cancel online. Lots of other issues that prove this is an amateur with no idea of American customer expectations, courtesy or concern. Support US business that care. DO NOT BUY HERE.