Pat Norton Interiors has been in business since 1982 and this is the first complaint we have gotten. I am sorry we could not please this customer and though this is not the review I would want , it happens. I would invite you to visit our shop and decide for yourself. We have been at our location on Twin Beech Road for 6 years and have been very successful in providing items for sale that most of our customers love. We continue to serve our community with wonderful unique items and continue stay updated as interest and styles change. We also have keep our prices where they are affordable for all customers while still staying a high-end shop. Our goal is to have a business that provides our community with architectural items, repurposed items, and newly built furniture from old wood and married pieces. We also try to serve each customer with a warm hello when entering the shop and look forward to their return. As I said, I would love to make all our customers happy and we try. Sometimes it is not possible, no matter how hard we try. Come see us and experience a nice Fairhope business!