Horrible! Hopefully you never have to use them,. I had a house fire 1year and half ago and still dealing with them. Lost everything from basement but upstairs had heavy smoke damage. Their company came in and promised it would be better than it was. First day on job their employees were stealing from us and fighting over our stuff. i asked why cant i get my stuff back since your a restoration company and they said oh i dont mind the smoke its just going upnorth. So problems since then, About 5 months to gut my house to studs and put drywall back up. We moved back in may and told them that it still smelled like smoke so after numerous times coming out to seal. me and my family were getting ill. So I asked for an air test. It came back over 4000 for chemical polluntants, normal is 500. So they put us in hotel and tore down my basement ceiling and found more soot and fire damage not properly sealed and needed to spray more. 5 more airtests and all came back high. As they were tearing down my ceiling they cut into a lot of floor joist, some through it some just about through it. And they werent going to tell us till i talked to inspector to check if they were doing it right. They never pulled a permit! So now we need a structural engineer to fix my support joists they cut into. So we have been living in a hotel for the last month and now they got another air test today and once again it was bad. So they said they were done fixing it! They exhausted my insurance funds and they said they dont have the money to fix their mistakes. DO NOT USE!!!!!!!!