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felton offard reviewed Napleton Autowerks - Mercedes Benz, Volvo, Nissan

Overall I had a positive experience at this dealership. The people were friendly and I got a great deal on a car. I found a minor pricing discrepancy and I emailed the Manager Charles Schmitt and the salesman early Saturday morning before the dealership opened. To my surprise, Mr. Schmitt contacted me within ten minutes of my email and took care of the charge. The dealership is looks great and I experienced no high pressure sales tactics. I had a good rapport with the sales staff and the folks waiting in the service area. Having been in auto sales before in another life, I am very attuned to the games car dealers sometimes play that actually earn the industry it's less than stellar reputation. Because of the way the sales manager, Mr. Schmitt handled my situation I would feel totally comfortable buying another car from them. It was a very pleasant experience.