BUMMER having the family wake up to a COLD house (to put it nicely) bummer is not what I said when I woke up believe me :) .I called American Cool and Heat for the first time @ 7:49 AM they told me they would be out btw 8-10 they were there at around 9 Awesome 1-service fee and 1- igniter switch later we have heat. We thought they were very fair with great service,THANK YOU SO MUCH...We've found a new H/C company we can trust.