My nordicktrack warranty sent this company out to fix my elliptical. The incline was malfunctioning so the tech fixed it, all while telling me how his bosses tell him if the problem is not what was previously diagnosed he is supposed to just act like he's doing somethingto the machine even if he isn't. Very unprofessional. I get on the machine that night and now the resistance is broken. I call back and request a different tech but they send the same one. He is so uneducated he is watching YouTube videos trying to figure out how to put my machine together and ends up shorting out my homes electricity when he plugged his phone into the outlet while the machine was also plugged it. At this point my fiance is irritated and understandably so.. and this tech leaves the house with my elliptical unable to even power on. When I keep pressing nordicktrack to send a new tech and resolve the situation suddenly this tech makes up a story to save his job saying I have illegal substances and he felt unsafe in the home when I have two children and nothing of the sort in my home.. he saw a clean tobacco pipe on the dresser that my fiance made since his career is glassblowing. What a joke! Now I have a fully broken elliptical because of this incompetent tech and nordicktrack won't send anyone back out over these false claims. If these people are servicing your warranty, try to look into other options because obviously nordicktrack doesn't pay them well enough to care about customer service in these instances. Update: I was contacted by Chase concerning this review and after some explaining on both ends he agreed to notify me when he could come make the situation right by buying the elliptical his previously employed tech broke because he will definitely be able to fix it and resell it. A week later and still waiting for a call back and Chase who has since gone back on his word and is trying to remove my honest rating of how I was treated.