I was hesitant when referred to this store, given that I assumed the appliances were "second-hand." I bought full kitchen-set of appliances and spent nearly 1/2 the price. Some had minor defects, but in places that were not visible to the human eye so they didn't matter. The guys are all reasonable and the "haggle" was not an issue. I recommend using Wilfred - he even gave me his cell phone to contact him directly if I had any issues. I will definitely recommend this business again in the future.