We saw a sample patio cover at our local home and garden show. We made an appointment with Troy Criswell, who arrived promptly, helped us get the optimum design within our budgetary guidelines, and scheduled the install in a timely manner.Troy and his entire crew were professional throughout the process, installation went great. The cover is guaranteed waterproof when closed. Two days after install we had a spring rain, the cover is indeed waterproof. We couldn't be happier and would not hesitate to highly recommend Crafted Patios.