As a first time customer with Winner, I was surprised to return home from a long flight to discover that my gas tank went from half full to empty. I advised the attendant, who later informed me that the car was left running while my car was being detailed without calling or email me prior to my arrival.
The owner called me the following day, admitting that not only had the attendant not followed their standard protocol, which is to have the owner of the vehicle sign off on the drop-off mileage, there was also no literature in their office or website that informs patrons that their car will be left running, thus potentially draining the gasoline in your vehicle.
Peter the owner, snidely verified that proper protocol was not followed by his employees, and insisted that since this has never happened in his 21 years of business, that it was virtually impossible for it to have happened to me, and didn't feel the need to reimburse me or even have my future business, although I spent over $240 to park and have my car detailed.
It's disheartening to hear that zero accountability was taken as a result of an employer's mistake. It's a good thing I made it home safe, although I wonder if potentially placing a woman in harms way helps the owner sleep at night!
