This was the worst experience ever! Never again will I deal with this company nor will I refer it to anyone! I went in on Feb 2015 to get and alarm a screen and a radio installed, I paid over 1,100 and change for what I expected to be good work! To my surprise it was the worst service, equipment and management I have ever encountered. My truck was damaged during the installation, part of the dash was cracked, my driver seat was cut and when I confronted them about it they told me it was like that, mind you I had a factory radio so there would be no reason why my dash would have previously been cracked. When I took my truck back a week after the installation because of the horrible job that was done and all the static and low volume with the system, I noticed Jr. sat in my driver seat with a screwdriver in his pocket measuring right at where my seat was cut, which made it obvious that the cut came from his carelessness. So over the course of 10 months I went in several times because every time I went in to complain about my remote start not working my remote key not ever showing a full charged battery regardless of putting new batteries it always showed it was dying and the sound with my radio was just horrible so they would do a temporary fix and it would go right back to the same thing it was doing and as far as the alarm they wanted to check the "brain" disregarding the fact that I told them there was something obviously wrong with the alarm over and over again. They told me I had to buy a new alarm remote because they weren't under warranty, but I received a pos to begin with and I had to pay an additional 125.00 to replace the faulty remote they gave me at the date of purchase and installation (they said you just need new batteries)! I went in again several times between February and October, finally in October to have them work on my radio and alarm AGAIN, and had to leave my truck all day there only to get there and find out my truck keys were left or given to another customer (on a Saturday), therefor they wasted over two hours of my time, until they finally figured that they need to replace my key by calling a locksmith having me and my 2 yr old waiting on this messy situation. Finally I decided to take it up with the owner David, rudest guy you'll ever meet in the customer service business! When I explained to him this nightmare I have been going through for almost a year the first thing he tells me is," if you're expecting a refund it's not going to happen, I don't refund anybody's money back," my reply was even when you sell and install faulty work and equipment?" His response was let me and my guys work with it and if you’re not happy I'll give you a store credit." Ha what a joke to ever think I would spend more of my money on anything they sell is an insult after all that I have been through with them. I took my truck to his shop and his rude technician that is married to one of the nice girls that works there worked on my truck all day again. Well come to find out he said the brain was bad on the alarm so he replaced the brain but left all the old alarm parts instead of replacing everything. and as far as the radio he said it needed a module that went bad that was in the radio system. I picked up my truck it still sounded like shit and now the alarm remote start only worked so if anyone tried to break into my truck the alarm would never sound because of the lousy work that was once again done by the technicians at Texas Sounds. I have literally lost out on 1,100 but it was worth not having to deal with these people, I have taken it to another place where I bought a new radio and alarm system and needless to say the technician told me the person who worked on my truck did a poor job or didn't know what they were doing it didn't need a module the wires were loose and as far as the radio I bought with Texas sounds isn't a recommended radio for a Bose system which is what my EXT has, and you would think that because the people that work at Texas Sounds specialize in audio and alarms that they would recommend the best radio for your vehicle but it's obvious that Texas Sounds is just interested in taking your money and not providing you the service or equipment that you pay for.
