Company description
Answering Service, Call Center Services, Virtual Office.
We are inspired to assist businesses of any size and of any type with handling their calls and helping their callers. Whether it be reception service where we answer & transfer a caller to the party they request, take a basic message, dispatch an emergency call, take an order or help someone by answering customer service questions, our goal is to complete calls and resolve communication gaps.
While we handle our customers’ calls, they can do their business and avoid the distraction of inbound calls. We are bilingual (English/Spanish), so we assist callers who may not speak English well and we help our customers translate as needed. The cost to use our team of agents is fractions of the cost to hire one’s own employee and there are no worries about breaks, lunches, after hours, weekends or holidays because we are here 24/7/365.
We offer “excellence while essential” – a theme our industry has been using during this Covid Pandemic. We are considered an essential business because we handle Crisis Lines, Medical Emergency calls, Service Emergency calls for Property Management Companies (leaks, fires, floods, etc), Water Damage, and Tech Support Dispatching as well. We customize every account – giving a very personal touch to each business. We are very responsive to our customer’s needs and make changes to assist when they are needed.
Any person or business who needs help handling their calls is a potential customer. For message taking and dispatching of urgent calls, typical customers are Law Firms – especially Criminal Law, P.I. and DUI firms, Property Management Companies, Medical Practices, and any business that wants to be sure their phones are answered timely, in a professional manner and protocol is followed. Every message slip or form we create to meet the needs of our customers is crafted to make sure we are going what our client needs to save them time and improve efficiencies.
For more involved services like Order Taking and Customer Service, or In-Take for Treatment Centers, or Corporate Customer Service Hotlines, we use software to create a more interactive script and capture or give out information. So, the ideal customers for those types of accounts are: Treatment Centers, Corporate Offices for Multilocation businesses or properties, Online Product Vendors, etc.
We can provide webchat service in addition to answering calls from a website. We also have a web portal that clients can use, or we can use for them, that will send out texts to their customers and can receive texts sent to their regular business phone number – so that they do not have to use their own personal cell phone number for their business.
One “pain” we solve is reducing overhead. The cost of employees keeps climbing and HR is a job itself. We provided a team of people at a huge bargain and are here 24/7/365. Another worry for businesses is that of missing a call that could be worth thousands of dollars. We relieve customers of that worry since we are here any time and can reach them if needed. We provide “triage” to determine what a truly urgent or emergent calls is (based on each customer’s criteria) so that they don’t have to be bothered after hours unless it is necessary. We provide a solution that lets our customers focus on their business and their customers while we manage their phones.
We have many competitors across the country. Whether they are very large call centers, local or far away, the call center business is and has always been very competitive. We focus on customization for our clients. We are flexible with how we structure accounts and we work with our customers on a very direct and personal level to get the account working in the very best way for our customers. Personalized Service in a Professional Manner is our branding and I believe we deliver that. We also have over 40 years of experience.
