If you want to solve your IRS issues, call them. If you’re planning to waste time and keep placing your IRS issues on hold, don’t call them. They know their stuff and they helped me to recover. I used to be a truck driver during the late 90s and I ended filing all of my tax years in 2000 as soon as I filed Bankruptcy… that was wrong. The IRS confirmed I owed $64,000. Their attorney work determined that since I'm finally retired and on fixed income, I can't pay this. I wouldn't even think to fight the IRS by myself. I attempted to call them and even that was a chore within itself. I’d get a different guy each time I contacted and they never cared about my problem or even encouraging me to fix it. Thank GOD for this firm and their expertise.