Company description
NexGen is the leading VIP customer management provider delivering world-class support to our clients most valuable asset: their customers.
NexGen offers multichannel social contact center solutions including customer care, social media management, sales, technical support, and lead generation.
Let’s face it, most BPO/Contact Center providers are a complete disaster. At this point you probably think that lack of innovation, bad service, high prices, taking FOREVER to make simple changes, and zero attention to detail are all just facts of life when dealing with BPO partners.
Trust us, we know how you feel. After years of working with other contact center vendors, we got fed up. We wanted to create a company categorically different with people who are innovators, think differently, and actually do what a BPO partner is supposed to do: make your life easier and make your customers happier.
With that, NexGen Agency was born. With NexGen you’re getting an entire highly experienced team that will consult with you and become an extension of your company.
From multichannel customer care to social and digital marketing, we create unique action plans and handle all the day-to-day work.
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