If you'd like to solve your IRS problems, contact them. If you’re looking to waste time and keep placing your IRS issues on hold, don’t call them. They are experts and they helped me get back on track. I used to be a truck driver during the late 90s and I ended filing my tax years in 2000 as soon as I filed Bankruptcy… which was wrong. The IRS concluded I owed $64,000. Their attorney work determined that given that I'm now retired and on fixed income, I can't pay for this. I wouldn't even think to battle the IRS alone. I tried to phone them and even that was difficult within itself. I’d talk to a different guy every time I contacted and they didn’t care about my situation or even encouraging me to resolve it. Thank GOD for this firm and their expertise.