Company description
Iron Horse Computing provides computer repair and consulting services to small businesses in the Inland Empire.
Founded in 1998, our mission is to provide small businesses with the reliability and quality of computer services that are available to fortune 500 companies, without the high costs.
To act as ‘inhouse staff’ for our clients, providing professional guidance and consulting to ensure maximum system availability.
To use education and training to reduce outages and secure the computing environment.
To build and maintain long term relationships with excellent customer service and rapid response times.
Why choose us as your technical service provider?
Our unique perspective, based on years of maintaining mission critical systems to the financial sector and government entities, have focused our processes to ensure the high availability of your systems. We support your custom programs, working with your vendors to integrate systems. We can support your Internet provider when you are having connection issues. We do not support consumer (family) systems, we do not play games.
Our choice of customers are small businesses with fewer than 25 systems. This allows us to better support your needs. We are not trying to be everything to everybody. We are local and reliable. No more waiting for a part-time repairman to show up after his ‘day’ job, you can reach us now. This is our passion, to keep you running your business.
We are a traditional service company, not an MSP. We do not have a monthly service contract or retainer fee. We are not a retail store, we sell service. If you need hardware or systems, we will make recommendations for solutions and implementation.
We can install or repair the network cables or Wi-Fi for your office or warehouse, keeping your systems connected. We can install routers/firewalls/security devices to keep your network secure. Your information is only secure as your network, are you secure?
System maintenance is critical to keeping systems running at their peak. Staying current with patches and software upgrades are a key part of your security and stability. When was the last time you checked for updates to your router or printers?
System backups ensure that you will be able to recover from a disaster. We can create a solution that will protect your business from any type of disaster, from minor errors to fires or cyber-attacks. Backups should be a key focus for you company. Using a multi-layer approach ensures the ability to recover your data.
Educating your staff on how to effectively use the systems you have in place reduces your costs. Setting operational standards allows your staff to reduce errors and avoid downtime. We can translate ’geek’ into English to simplify complex ideas into meaningful actions that enhance the successes of our clients. If you have a person on staff that is acting as your first line of support, we will work with them and provide training to enhance their abilities.
There are some who would have you believe that working with computers is a mystical art, reserved for wizards using spells. This is not true. These are machines that do what they are told, nothing more. We can take the mystery out of your systems and make them into the productive machines that you need.
If you need a company to support your technology needs, we are the partner you are looking for. If you need a reliable, available support vendor give us a call. We will come to your offices and review your existing systems and tell you if we can help you. Every business is different and has unique needs. If we cannot support you, we will tell you, and recommend a local vendor who can. We work with many local technicians and Managed Service Providers, getting the support you need is our goal.
Iron Horse Computing, Keeping technology on track.
