Belmont Harlem Surgery Center

Can your front desk staff be ruder? Can you not shake down patients for payment before surgery? It is right to lie about down payment being required to have surgery even with insurance? Can you not afford a guest wifi setup since family is going to be in waiting room for hours? Should your front desk person look up in the air and shake there head when asked about wifi? Can you find worse waiting room chairs? Is it your intention to make the experience as uncomfortable as possible? Do you fell customer service is not a necessary element of your business model?